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Public Sector Reform and Capacity Building

Course Overview

This course is aimed at first line supervisors and junior managers to enable them to positively contribute to modernisation of the public sector. Delegates will study, discuss and evaluate key elements of the public sector reform process. The programme will include case studies from the UK and elsewhere that are most relevant to improving and strengthening their own organisation’s economy, efficiency and effectiveness.

Who should attend?

Managers in the public sector. Managers and coordinators responsible for monitoring performance and transparency in their respective departments or organisations and policy makers. Individuals responsible for project management and implementation.

Benefits of Attending

• Deliver high quality management leadership through improvement schemes and interventions
• Set effective performance measures in achieving objectives
• Implement recommendations made by the Ombudsman and monitor implementation
• Apply public accountability concepts to administrative procedures

Programme Outline

• Establishing Performance Standards, Developing Performance Measures: Competency-Based and Target-Based Measures
• Performance Based Accountability (PBA)
• The Benefits of Performance Standards and their Impact on Public Sector Development
• Contribute to the Compilation of Locally Relevant Performance Indicators
• Develop Mechanisms to Deliver and Implement a Performance-Led Regime
• Appreciate the Role of Civil Society in Developing Targets, Setting Standards and Improving Service Delivery
• Creating an Effective Accountability System
• Ethics, Values and Setting Standards
• Government Audits, Assessment of Procedures and Administrative Structure, Practical Aspects of Administrative Investigations
• Understand the Impact of Information Technology in Improving Performance
• Accountability and the Role of the Public Sector Ombudsman
• Case Studies

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