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Performance and Accountability in Public Service

Course Overview

This course will give delegates an insight into how to improve the performance of their organisation/department. It will focus on the benefits of improving service delivery and the issues surrounding performance, integrity, accountability and the prevention of fraud and corruption.

Who should attend?

Managers in the public sector and co-ordinators responsible for monitoring performance and transparency in their respective departments or organisations and policy-makers. Individuals responsible for project management and implementation.

Benefits of Attending

• Deliver high quality management leadership through improvement schemes and interventions
• Set effective performance measures in achieving objectives
• Implement recommendations made by the Ombudsman and monitor implementation
• Apply public accountability concepts to administrative procedures
• Use benchmarking effectively

Programme Outline

• Establishing Performance Standards and Developing Performance Measures: Competency-Based and Target-Based Measures
• Performance Based Accountability (PBA)
• Contribute to the Compilation of Locally Relevant Performance Indicators
• Develop Mechanisms to Deliver and Implement a Performance-Led Regime
• Appreciate the Importance of Cross-Sector Co-ordination and Co-operation in Setting Performance Indicators
• Appreciate the Role of Civil Society in Developing Targets, Setting Standards and Improving Service Delivery
• Creating an Effective Accountability System
• Ethics, Values and Setting Standards
• Government Audits, Assessment of Procedures and Administrative Structure, Practical Aspects of Administrative Investigations
• Develop an Understanding of the Impact of Information Technology in Improving Performance
• Controlling Corruption
• Accountability and the Role of the Public Sector Ombudsman
• Case Studies

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