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Benchmarking for Improved Performance
Course Overview
19th April 2010
2 Weeks
London
£3600
Benchmarking creates an opportunity for managers to discover the gaps in their structural performance when compared with reputable organisations in similar functions. This course aims to expose delegates to the general and intricate techniques in facilitating a proper benchmarking exercise or project.
Who should attend?
This course is ideal for senior managers.
Benefits of Attending
- Conduct a study and review of competitors and their competencies
- Identify gaps in performance
- Improve on service delivery by making positive contributions towards a benchmarking exercise
- Apply benchmarking techniques in reviewing organisational performance
- Continually monitor and review performance and formulate strategies for improvement
Programme Outline
- Benchmarking theory
- What Is The Benchmarking Process?
- Recognising the Need for Benchmarking
- Scoping Benchmarking Activity, Data gathering, Analysing and identifying best practices
- Types of Benchmarking
- How to conduct a study
- Identifying best companies, Competencies and Competition
- Objective Analysis of Service Delivery
- Reviewing performance, identifying gaps in performance
- Developing performance improvements
- Implementing and monitoring progress on performance structures
- Preparation and presentation of action plans
Accreditation
Course Discounts
Current Offers
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2010 Brochure
Please download our current brochures.
