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Management Skills For Personal Advisers

Course Overview

This course is designed to provide senior secretaries, Personal Assistants (PAs) and administrators with the essential skills required to manage and delegate effectively.

Who should attend?

This course has been carefully prepared for top-level secretaries, PA's, administrators to company directors and administrators to middle managers who are responsible for handling, or are anticipating responsibility, for various managerial and administrative tasks.

Benefits of Attending

• Apply the interpersonal and professional skills required by office administrators and personal assistants
• Understand the managerial duties, responsibilities and the essential knowledge required to fulfil your role successfully
• Develop managerial skills and update your knowledge of the latest office technology
• Understand how to motivate others and achieve your organisation's long-term objectives
• Understand the concepts of effective team building and accept the challenges of increased responsibility
• Make strong presentations and face the challenges and opportunities of the Office Manager
• Anticipate the impact and implications of pressure on executives and explore ways to remove or reduce the causes

Programme Outline

• Role of the Director's Secretary
• Personal Presentation Skills
• Management techniques, practical guide looking at decision making, problem solving techniques, motivational techniques and effective delegating
• Influencing and Persuading Skills, Personal Effectiveness and Time Management
• Learn the most effective styles of management
• Problems related to change and overcoming barriers
• Information Technology
• Effective Team Building
• Tools and techniques for creative thinking
• Managing difficult people and resolving conflict
• Forecasting, establishing objectives, setting and meeting targets
• Developing individual and Group Action Plan

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