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Negotiation and Conflict Resolution

Course Overview

This course provides a strategic framework to help organisations develop policies and procedures for addressing conflicts and their consequences. Effective prevention and resolution systems lessen the frequency of crises and help an organisation intervene effectively and reach settlement quickly.

Who should attend?

Managers and executives in Marketing, PR, Communications, Finance, HR and Operations who are involved in helping develop their organisation’s crisis management strategy.

Benefits of Attending

• Identify relevant crisis management options for your organisation
• Access and learn from global research and case studies
• Develop strategies for managing risk
• Evaluate a business continuity plan
• Participate effectively in mediation, negotiation and settlement discussions
• Raise awareness of the need for change to reduce crises and conflicts
• Understand the need to listen to and empathise with other viewpoints
• Evaluate performance and assess impact of conflict resolution activities so your organisation learns for the future
• Analyse potential and actual conflict situations
• Understand the stages in resolving a crisis or conflict
• Use different approaches to manage, resolve or transform a conflict
• Influence crisis management and conflict resolution policy within your organisation

Programme Outline

• Global Best Practice Crisis Management
• Planning to Mitigate Risks
• Crisis Preparation
• Strategic Issues
• Conflict Analysis
• Strategies to Reduce Conflict
• Mediation
• Addressing the Consequences

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